CENTRE INFORMATION
Swansgate Shopping Centre has over 48 retailers based under one roof.
Parking
There is a free Local Authority run car park with 1000 spaces and council public toilets are available by the lifts (near exit to car park).
The car park is open:
- Monday to Saturday: 7.30am to 6.30pm (exit gate closes at 7.00pm)
- Sunday: 9.00am to 4.30pm (exit gate closes at 5.00pm)
Cash Machines
There are cash machines located in Wilko and Poundland, and there are a number of banks with external cash machines opposite the main entrance of Swansgate Shopping Centre (exit by Claire’s/EE).
Phone Charging
Find our phone charging points in the Customer Service Point Area and Community Lounge.
Accessibility
Disabled access is via our main entrance on Market Street and the Car Park. The use of a wheelchair is available upon request whilst shopping in the centre.
Shopmobility
Members of Wellingborough Shopmobility can hire electric scooters and wheelchairs to enable them to access town centre services, whether suffering from permanent or temporary disability such as broken limbs.
Shopmobility is open from 9.00am to 4.00pm Monday to Friday.
There is no annual membership fee. Shopmobility is available to both residents and visitors in Wellingborough.
For further details on membership and charges please call 01933 228844 Or email wct@wellingborough-volunteers.org.uk
For customers with limited mobility, a street level entrance is provided at Market Street. For those arriving by motor vehicle, access can be gained via Level 3 of the multi-storey car park and there is lift access from all car park levels.
A wheelchair and disabled shopping trolleys which clip on to wheelchairs are available for use in the centre – please contact either the Centre Management on 01933 226029 or speak to a member of the on-mall team in the centre.
Toilets
The Council have both male and female toilets adjacent to the multi-storey car park at the shopping level. A disabled toilet and baby changing are located in both the male and female blocks.
Free Wifi
When visiting Swansgate connect to our FREE Swansgate Wifi _SwansgateFreeWifi
Select the above from the Wifi list, click on the landing page and you will be connected.
Lost Property
Lost property is retained in the Centre Management office. Please call 01933 226029 to report any missing items.
OPENING HOURS
Centre Opening Times
Monday to Saturday: 8:00am to 6:00pm
Sunday: 10.00am to 4.00pm
Store opening times may vary
2023 Bank Holiday Opening times
Good Friday (7th April) 8.00 am to 6.00pm
Easter Saturday (8th April) 8.00 am to 6.00pm
Easter Sunday (9th April) Closed
Easter Monday (10th April) 10.00 am to 4.00pm
May Day Bank Holiday (1st May) 10.00 am to 4.00pm
Coronation Bank Holiday (8th May) 10.00 am to 4.00pm
Spring Bank Holiday (29th May) 10.00 am to 4.00pm
Summer Bank Holiday (28th August) 10.00 am to 4.00pm
GETTING HERE
By Car
Swansgate Shopping Centre is located centrally in Wellingborough town centre. Accessibility to the town centre is easy either via the A509 or via A45. Signs to the town centre are clearly labelled and car parking at Swansgate Shopping Centre is highlighted upon entry to the town.
By Bus
Stagecoach provides a range of local and longer distance bus services within Wellingborough. Swansgate Shopping Centre is within walking distance of most town centre bus stops. Detailed timetable information can be found at www.stagecoachbus.com
By Train
Wellingborough railway station serves the town of Wellingborough and is on the East Midlands Line route. The station is a fifteen minute stroll from the Swansgate Shopping Centre. View Rail routes and fares from East Midlands Trains here or Trainline here.
FAQs
Are there disabled facilities available at Swansgate?
There is a disabled toilet located in the public council toilets next to the car park on shopping mall level.
What access is available to the centre for disabled customers or families with pushchairs?
For customers with limited mobility or with pushchairs a street level entrance is provided at Market Street.
Do you have wheelchair’s available?
We do have a wheelchair for loan, please call 01933 226029 when you arrive or find a member of staff and we will organise making it available to you.
Can I hire mobility equipment at Swansgate?
Members of Wellingborough Shopmobility can hire electric scooters and wheelchairs to enable them to access town centre services, whether suffering from permanent or temporary disability such as broken limbs.
Shopmobility is open from 9.00am to 4.00pm Monday to Friday.
There is no annual membership fee. Shopmobility is available to both residents and visitors in Wellingborough.
For further details on membership and charges please call 01933 228844 Or email wct@wellingborough-volunteers.org.uk
Are there disabled spaces available at the centre’s car park?
For those arriving by motor vehicle, access can be gained via Level 3 of the multi-storey car park and there is lift access from all car park levels.
There are a total of 34 disabled parking bays across all levels of the car park. There are an additional 8 parent and child parking spaces on level three.
What level of help can be offered by staff and security at Swansgate for people with specific needs?
Our team at Swansgate are pleased to be able to offer help and support to any customer who requests it. They offer their own kindness and compassion plus all centre staff have had Purple Angel Awareness training.
The majority of our staff are also fully trained First Aiders.
Do you allow dogs?
We do not allow dogs or animals in the Centre however Assistance dogs are very welcome.
